i9 Bank PRIME values your privacy and is committed to protecting the personal information collected during your use of our services. This document explains how your data is collected, used, shared, and protected. We recommend reading it carefully before using our platform.
1.1. Personal Information: Data provided by users during registration and platform usage, such as name, address, CPF/CNPJ, email, phone number, and banking information.
1.2. Browsing Information: Automatically collected data, such as IP address, device type, browser used, cookies, and activities performed on the platform.
1.3. Additional Information: Data provided during interactions with our support team, such as call and message records.
2.1. To Provide Services: Manage accounts, process transactions, and ensure the secure operation of the platform.
2.2. For Communications: Send updates, important notifications, and marketing communications, when permitted.
2.3. For Platform Improvements: Analyze usage data to enhance user experience, identify technical issues, and implement new features.
2.4. To Comply with Legal Obligations: Fulfill regulatory requirements, such as anti-money laundering (AML) and combating the financing of terrorism (CFT).
3.1. With Trusted Partners: Information is shared strictly as needed with trusted partners for transaction processing, audits, and providing additional services.
3.2. With Legal Authorities: Data may be shared in compliance with court orders or as required by law.
3.3. With User Consent: Additional information will only be shared with explicit user authorization.
4.1. i9 Bank PRIME employs technical and organizational measures to safeguard your data against unauthorized access, loss, destruction, or alteration.
4.2. Access to personal information is restricted to employees and partners who require it to perform their duties.
5.1. Information is stored on secure servers in compliance with local and international regulations.
5.2. Data will be retained as long as necessary to fulfill the purposes described in this policy or as required by law.
6.1. Access and Correction: You can access, correct, or update your personal information at any time.
6.2. Deletion: Requests for data deletion will be evaluated, respecting legal and regulatory obligations.
6.3. Withdrawal of Consent: Users may revoke previously granted consents for the use of their personal data at any time.
7.1. Cookies are used to improve navigation, personalize content, and analyze platform performance.
7.2. Users can manage or disable cookies directly in their browser settings.
8.1. This Privacy Policy may be updated periodically. Users will be notified of significant changes through platform notifications or email.
8.2. Continued use of services after changes implies acceptance of the new terms.
For questions or further information, contact our support team through the official channels available on the platform.
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